University of Phoenix is an institution of higher learning that has served mostly working adult learners with dependents for almost 50 years. A strong focus on student support strategies, curriculum revisions, and faculty development over the last 5 years has resulted in reported improvements in retention rates of 8%, which Phoenix expects will result in graduation rate improvements in the years to come. Its 6-year graduation rate for bachelor’s degree students, from 2016-2022, is 27.2%. Phoenix has developed sophisticated data models to identify at-risk students and provide them with support services. University of Phoenix provides access to all learners, and many of its students possess multiple of these risk factors. This is why graduation rates vary for different institutions, depending upon the profile of their student body. Nationally, certain risk factors contribute to lower levels of degree attainment, such as being a first-generation college student, working full-time, caring for dependents, as well as different socio-economic and demographic factors. Phoenix also publicizes its institutional graduation rate, which is the percentage of students who complete their programs at a part-time pace (e.g., 3 years for an associate degree and 6 years for a bachelor’s degree). This rate is not helpful for University of Phoenix because most of their students have some college in their past or are taking courses at a part-time pace. Traditional universities publicize institutional graduation rates for students who are defined as being first-time college attendees and also full-time students.
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